COMMON QUESTIONS

Here are some common questions and answers.

If the answers included here don't fully cover what you need to know, you can select the questions that are relevant to you, print them out, and take them to your mobile carrier for them to provide a fuller explanation.

MOBILE INTERNET

Q. What is the Mobile Internet?

Q. I don't know if I can access the Mobile Internet on my mobile?

The easiest way to get access to the Mobile Internet is by asking the sales staff to set up Mobile Internet access on your phone when you purchase it.

But if you have already taken the phone home and are having difficulties connecting to the Mobile Internet, you may need to set up Internet access on your phone yourself - it's very simple. Go to the ‘How to set up the Mobile Internet’ section of this website and go to the link for your mobile carrier. If you have an older phone with a non-colour screen you may need to upgrade your phone, but it's best to check this with your mobile carrier.

Q. How do I start using the Mobile Internet?

You can visit your mobile carrier portal (On Deck). There will be some useful and interesting stuff there - e.g. news, weather etc.

Or, you can visit one of the many Off Deck sites available for you to explore on the Mobile Internet. There's a wealth of information available, that you can access by ‘surfing’ the Mobile Internet - either by search engine or by entering URLs or addresses - just like in a computer's web browser.

Q. Where do I find Mobile Internet sites?

You can look for Mobile Internet site ‘url’ addresses:

• From your mobile carrier portal
• By typing in a word into the search function on your mobile phone
• By typing in a word and then ‘Mobile Internet’ into the search function on the regular Internet
• By selecting from the list of Top Mobile Internet sites listed in this website
• By looking for Mobile Internet url's on press and TV ads

Q. How do I know if the url address is for the Mobile Internet or the regular Internet?

Mobile Internet url addresses will usually be written in one of the following formats:

• m._____
• _____.mobi
• mobile._____
• wap._____

Sometimes a regular website will detect that you are using a mobile phone and re-direct you to the Mobile Internet site.

Q. How do I enter a mobile site address?

The place where you enter the address or URL for a Mobile Internet site is different on every phone model. It's usually through options like ‘Go to URL’ or ‘Enter Address’. For more information on this refer to your handset manual or visit your service provider or phone manufacturer's website where you can look at manuals online.

Q. What kind of sites can I view on my mobile?

Not all websites are available on your mobile, as some contain large graphics or pop ups which are not supported by the browsers and screen sizes of these devices. Check out our guide to the ‘Top Sites’ around for examples of Mobile Internet sites you can visit.

Q. How do I bookmark a Mobile Internet site?

Bookmarking a Mobile Internet site on your mobile will make it easier for you to find it again next time.

1. Go to the page you want to bookmark
2. Select 'Options', 'Menu' or 'More' (wording varies depending on your phone)
3. Select 'Bookmarks', 'Favourites' or 'Tools'
4. Select 'Add Bookmark' or 'Add Favourite'

Once you have performed the above, next time you can simply select the Mobile Internet site link from your Bookmarks/Favourites menu to go straight there. If your phone asks if you want to ‘connect to the network’ or ‘connect to the server’ select ‘yes’.

Q. How do I get the most out of my Mobile Internet Megabyte usage?

• Browse Mobile Internet sites (rather than regular websites) as they are specially designed to keep MB sizes down, and not chew through your data allowance.
• Browse pages which don't contain a lot of images or video.
• Browse pages which don't take a long time to load up, as they are likely to contain less data.
• Keep an eye on your MB usage each month by accessing your details on the Mobile Internet, your carrier's website, your carriers call centre or on your bill each month.
• Review how much you are spending on the Mobile Internet, and discuss your usage patterns with your mobile carrier to see if there is a better plan or data pack to suit you.

Q. Can I use the Mobile Internet abroad?

The Mobile Internet can be used abroad on networks that offer this service. However, we advise you to check with your mobile carrier before you travel.

Q. Why do some Mobile Internet sites take longer to access than others via my mobile?

The time depends on the size and graphical content of the website. Those with more text than pictures load faster. It can also depend on your phone and the connection speed available on the network at the time.

Q. Why would I want to use the Mobile Internet, rather than my PC?

To access information while you are out and about. For example, you could use the Mobile Internet to:

• Look up a street map on the way to a meeting
• Read the news while stuck on the train
• Check the weather forecast on the way to the beach
• Compare DVD prices while out shopping
• See if a colleague has sent an email

PICTURE MESSAGING

Q. Why would I want to use the mobile internet on my phone, rather than on my PC?

• To look up a street map on the way to a meeting
• Read the news while stuck on the train
• Compare DVD prices while out shopping
• See if a colleague has sent an email
• Check out some deals on lastminute.com

Q. What can I do if I can't send a photo message?

If you have an MMS enabled phone and can't send picture messages, you need to:

• Make sure you have the right MMS and GPRS settings. Call your mobile carrier for help and they can send the settings to you directly.
• Make sure you have MMS activated on your account. Call your mobile carrier for help and they can add MMS to your account over the phone.
• Make sure that you are in coverage of the data network.

Q. How do I use online photo albums?

Online photo albums allow you to store your photos online so you can free up space on your phone, and let you share your photos with other people via the web or Mobile Internet. Some services also allow you to edit pictures and order prints. The services offer a selection of ways to upload your photos to the albums, one of which is via MMS.

Q. How much does picture messaging cost?

Costs vary depending on the mobile carrier and price plan.

Q. Can I use MMS whilst abroad?

You will need to check first with your operator.

• Receiving a picture message is free on some networks, or there may be a data charge according to the size of the message.

• On some networks, sending a picture message can be cheaper than sending a postcard. On other networks, there is a data charge according to the size of the message, plus the mobile carrier's usual picture messaging cost.

Q. Who can I send picture messages to?

You can send to:

• Other mobiles
  You can send pictures to anyone on any network.

• Mobiles that can't show pictures
  They'll get a password and a web address so they can see your picture online.

• Email addresses
  They'll get an email with your text in it and your picture as an attachment. If your phone gives you the choice, send via MMS not via email.

• Check with your mobile carrier about sending picture messages to international mobile numbers.

Q. How do I send a picture message to an e-mail address?

Just compose your message as normal. Then, when you come to send it, your phone should offer the choice to send to a phone number or email address. Simply enter the email address as you would a phone number. You should also be able to store email addresses in your phonebook.

Q. What size are the pictures I send and can I change the size?

Picture sizes vary with different phones and can be changed using the phone settings. Phones with more powerful cameras will reduce the size of the picture to below 300kb so that it can be sent via MMS. You can transfer the picture in its original size (for email or printing) by uploading it to your PC via Bluetooth, using a card reader for the phone's memory card or using a data cable (handset specific).

PREMIUM SMS

Q. What if I send the wrong SMS command or keyword?

A help message will be sent by the service provider with command and help options.

Q. What is SPAM?

Non-voice messages that are sent to your mobile without your prior consent or without any commercial relationship or without an ‘opt-in’ mechanism are also treated as SPAM. SPAM also includes the sending of messages 8 business days after the customer sends an ‘opt-out’ or stop message or if the customer's consent is fraudulently obtained or if there is no number to identify where the message came from.

The anti-SPAM laws impose penalties to ensure SPAM does not occur.

Q. How long does a Premium SMS subscription last?

There's no minimum period, but you can unsubscribe at any time, by sending 'STOP' to the original Premium SMS number.

Q. What if I paid for a piece of mobile content and didn't receive it?

Contact the relevant Premium service provider.

MOBILE DOWNLOADS

Q. What is a ringtone?

A ringtone is a tune that plays when your phone is receiving a call. Ringtones allow you to personalize the way your phone rings.

Q. What do I need in order to receive ringtones on my phone?

A ringtone-capable handset.

Q. How do I assign different ringtones to different callers?

You can only assign different ringtones to contacts you have stored in your address book on your phone. The steps to assign different ringtones vary by phone make and model. Check your phone's manual for specific instructions.

Q. What are wallpapers?

Graphics are downloadable pictures that can be used on your mobile phone as screensavers, caller ID logos and more.